Customer Service Training

WORKSHOP OBJECTIVES

This engaging and interactive workshop provides a toolbox of skills for effectively and consistently delivering exceptional customer service experiences, to a diverse group of customers.

Participants will learn customer service and sales skills that will improve their performance and job satisfaction and project a professional and knowledgeable image to visitors to the business.

During the workshop, participants will learn how to manage stress, upsell, resolve customer conflict, and communicate in an Anti-oppressive way.

Summary of Topics Covered

  • Defining Customer Service and Customer Experience
  • Greeting and Welcoming the Customer
  • Upselling and adding value to Customer interactions
  • Service Vs. Sales – What’s in it for you?
  • Dealing with Difficult Customers
  • Customer service scenarios and discussion
  • Tips for managing stress when working long hours and doing shift work
  • Anti-Oppressive communication skills
  • Workshop Quiz

For booking information please contact us